Central Operations Assistant

Preferable Location(s): 
Mumbai, India
Full Time

What do we want to accomplish and why do we need you?

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What will you do every day?

  • Understand business requirements and craft conversational dialogue flows aimed at solving end user queries and delivering value to our customers.
  • Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear, compelling conversational journeys.
  • Proactively identify impediments and provide resolutions during the Design and Ideation phases of a project.
  • Be an expert user of the Haptik platform to create virtual assistants in accordance with business requirements and bring ideas into reality.
  • Consult or walkthrough clients on design solutions for their virtual assistance requirements.
  • Help drive innovation and continuous improvement in bot quality and related business processes.
  • Help the delivery team scale up by identifying opportunities to reuse solutions and improve automation.
  • Help the delivery team scale up by identifying opportunities to reuse solutions and improve automation.
  • Provide feedback to the product team regarding improvement/changes to the Haptik Platform.

Requirements *

  • Bachelor’s Degree in any field (Design, UX or Writing preferred)
  • Basic understanding of how chatbots are designed. Brownie points for experience on other chatbot applications!
  • At least 1 year of experience in a similar role
  • skills (word choice, grammar, and style)
  • Should be able to display critical thinking and logical reasoning skills
  • Should have a creative outlook and a keen eye for detail
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
  • Fluency in other languages apart from English is a bonus
  • A clear understanding of Natural Language Processing (NLP) is a bonus
  • Demonstrates initiative, a self-starter with analytical skills, attention to detail, problem-solving, and decision-making abilities
  • Ability to derive insights from data and build an actionable strategy based on analysis
  • Passion about conversational AI (especially virtual assistants) a must.

Submit Your Application

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